Literature Review (Service Automation in Hospitality)

The exact structure will depend on the review’s focus but like any essay it should have an introduction, a middle or main body, and a conclusion. A typical literature review chapter could be laid out as follows:

• A general introductory section that briefly explains the main themes that you will explore in this chapter

• A background discussion of historical work and any key concepts, theories, models, frameworks etc. that may have been developed and adopted in practice (this may go back many years or even decades)

• A discussion of the key theoretical issues as they apply today (the contemporary literature) and examine these in detail in appropriate thematic subsections

• Finally, and most importantly, you must discuss all this material that you have read in terms of how this relates to your own study. In particular, after all this hard (and sometimes tedious) work, how does your understanding of the literature fit in with what you are hoping to discover through the research objectives that you set out in the opening chapter