Innovation/Human Resources

Devise a project that delivers ways the Western Sydney Uni Library might change the way it does business to more effectively meet the needs of its clientele. 
you are to devise a project that delivers ways the Western Sydney Uni Library might change the way it does business to more effectively meet the needs of its clientele. This project is to be conducted in the context of Human Resources and Management fields and should relate to these aspects of the business.
Please use only the resources in the additional materials section, Thank you so much!