Critically analyse the current academic literature as it relates to hotel rooms division from but not limited to one of the topic areas listed below

This assignment consists of a research paper.
Paper Topic
Critically analyse the current academic literature as it relates to hotel rooms division from
but not limited to one of the topic areas listed below:
Topic Areas:
• Hotel, Front Office and/or Room Design
• Self Service Technology and Rooms Division
• Managing the Service encounter in Rooms Division
• Sustainability and Environmental Issues in Rooms Division
• Managing Quality in Rooms Division
• Service Excellence in Rooms Division
• Guest service recovery in Rooms Division
• Security in Rooms Division
• Risk Management in Rooms Division
• Social media marketing and Rooms Division
• Case study and analysis of the Rooms Division department of a Hotel (Primary
Research)
• Impact of COVID19 on the Rooms Division sector.
• Another relevant topic choice to be discussed and approved.
Note; the assignment should refer to a minimum of 6 refereed journal articles and book
sources in addition to other references (industry reports etc.). Submissions should be
supported with examples from industry.
Assessment Guidelines:

2. Section headings.
3. The paper should include:
   • Title Page
   • Table of Contents with page numbers
   • Introduction
   • Body of text with headings
   • Conclusions and recommendations (if applicable)
   • List of References / Bibliography
4. Pages should be numbered consecutively.
5. Tables, diagrams and pictures for illustrative purposes may be used. Additional
   material may be presented as an appendix to the paper.
6. The New Oxford English Dictionary should be used as a reference for all spelling
   and hyphenations.
7. Referencing – Harvard System