Determine what patient information is needed and where to retrieve it.

Develop a section (3-5 pages) of a proposal to study whether a group of physicians provided quality of care related to an identified disease or condition and population. Include a plan to manage the information from collection to destruction and an analysis of legal considerations.

Introduction

For this assessment and others in this course, you will assume the role of an office manager for a physician group. In most fields—whether it’s manufacturing, the service industry, or health care—organizations are looking for ways to improve the quality of service they provide to their customers. Keeping an eye on quality helps them remain competitive in the marketplace and stay in business. Otherwise, their customers will go elsewhere. This is especially true in the health care field, where people’s health and lives are at stake.

Preparation

Your physician group is no different than other organizations. It wants to find ways to improve the quality of care it provides to patients. This, in turn, helps the physician group remain profitable and stay in business. As a result, the senior leaders of your physician group have asked you to provide a documentation review of the quality of care provided by the office. As the office manager, you are the one responsible for the management of the health information within the office and the review of information to determine whether providers met quality of care standards. Determining this will require you to:

· Identify a disease or condition served by the physician group.

· Determine what patient information is needed and where to retrieve it.

· Compare your overall office data to the national benchmarks.