Feedback on Hotel Experience Customer Service Survey

 Part 1:  Customer Service EvaluationsComplete 6 Customer Service Evaluations on different businesses using the forms provided (Check attachment) for youa.Complete the (6) service evaluations using complete sentence responses.b.Analyze the 6 customer service evaluations based on your needs as a customer.             Develop a Customer Service Survey that is appropriate for a current job that you have, one that you have done previously, or one that you hope to do in the future. Use the following links to learn more about these surveys. Some of these article links contain conflicting advice – everyone has their own opinions, and you get to have your own, too, as you create your survey.1.How to Create a Customer Service Satisfaction SurveyLinks to an external site.2.How do I Create a Customer Service Survey?Links to an external site.3.Creating Survey QuestionsLinks to an external site.4.SurveyMonkeyLinks to an external site.  This is a free on-line service that will help you set up surveys to be completed electronically.   Even if you don’t use this, it’s a great resource to know about.In addition to the final version of the survey, you must include an explanation of why each item in the survey is important and how the information will be used by the company.Part 3:  Develop a Customer Service Plan / Improvement Plan1.Write a Customer Service Plan for a business, real or imagined, within the industry that you hope to work in the future. 1.Include YOUR Customer Service Principles.1.Use the resources from the course as a guide, in addition to your research on existing plans.2.Create your own list of principles that you believe should be the backbone of the Customer Service Plan.3.Incorporate as much as is fitting from the research and the outlining you will do in your preparation assignments. There are additional resources and examples further below.2.At the end of your plan, include a section where you will address areas where you imagine this business can make improvements.§‘Improvement’ doesn’t mean they are doing anything wrong – every business can do something even just a little bit better, no matter how great they are.1.What existing practices have you experience that could be improved upon?2.What new practices/tools/solutions/ideas could be implemented?3.Describe in your plan which tools/solutions the business should implement from your principles to provide better customer service.1.You may use any program you wish to create the plan. Some examples:oMicrosoft WordoMicrosoft Publisher2.You may use visuals and creative formatting.1.Most plans are visually BORING. What employee would want to read that???  Make it visually interesting while keeping it professional and polished (i.e. skip the juvenile graphics)2.Use pictures, etc. where appropriate and do not sacrifice content. If your formatting just takes up space and your content is lacking, your grade will reflect that.3.Use the links below to learn more about developing this plan.1.How to Create a Customer Service PlanLinks to an external site.2.Creating an Effective Customer Service PlanLinks to an external site.There are some minor formatting issues in this document, but they shouldn’t affect the quality of the information.Use the link below to view a sample of a Customer Service Plan. As I said before, most plans are visually BORING, but they include important information.1.American Airlines Customer Service Plan On AA.comLinks to an external site.