Building shared services at rr communications (mini case, p.

Building Shared Services at RR Communications (Mini Case, p. 127-130).  Review the Building Shared Services at RR Communications mini case.   In a two to three page APA paper (excluding title and reference pages), address the following: 
• Describe the advantages of a single customer service center for RR Communications.
 • Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center. 
• Explain whether or not it is possible to achieve an enterprise vision with a decentralized IT function.  • Describe the various business and IT problems that can be caused by lack of common information and an enterprise IM strategy.
 • Discuss the governance mechanisms that need to be put in place to ensure common customer data and a shared customer service center.   What metrics might be useful?
 
In addition to the requirements above, your paper: 
• Must be double-spaced and 12 point font. 
• Must be formatted according to APA style.
  • Must reference two scholarly resources in addition to the textbook.
 
• Must include a reference page written in APA format.