Unsuccessful conflict resolution is a major source of stress, dissatisfaction, and poor morale on nursing units. Leaders must have skills in order to address and correct these issues before they affect the overall quality of their unit. Conflict resolution includes responsiveness to staff (Twigg & McCullough, 2014). Some leaders may use an avoidance technique which can cause deeper conflicts among employees. Responding to staff conflicts is the first step in resolving them. Next, a leader needs to have good listening skills. This makes the employees feel like their voice is being heard and that the leader is invested in helping them resolve the conflict (Twigg & McCullough, 2014).

Unsuccessful conflict resolution is a major source of stress, dissatisfaction, and poor morale on nursing units. Leaders must have skills in order to address and correct these issues before they affect the overall quality of their unit. Conflict resolution includes responsiveness to staff (Twigg & McCullough, 2014). Some leaders may use an avoidance technique which can cause deeper conflicts among employees. Responding to staff conflicts is the first step in resolving them. Next, a leader needs to have good listening skills. This makes the employees feel like their voice is being heard and that the leader is invested in helping them resolve the conflict (Twigg & McCullough, 2014).