business com ( task 3)
Task 3: Verbal Communication ACTIVITY 1: INSTRUCTIONS Many jobs require employees to communicate with clients or stakeholders over the phone. To do so effectively, employees must learn to verbally communicate in a way that conveys both message and emotion. 1. From the Important Documents folder, download the Week Three file entitled ?Attitude Anchor Worksheet? Complete the worksheet with the information derived from Customer Service Fundamentals Sections 1 and 2.2. Complete Customer Service Fundamentals Sections 1 and 2 in Lynda.com. 3. Complete the Lynda.com tutorial entitled Using Phone Etiquette.4. Review Phone Miscommunication. 5. From the Important Documents folder, download the Week Three files entitled: Phone PowerPoint and ?Phone Conversation Template?. Analyze each picture in the PowerPoint and what the employee is saying. For each picture fill in the ?Phone Conversation Template? stating what you believe is appropriate and inappropriate about their phone communication. This may include posture, expressions, verbal communication, and attitude. One has been completed for you as an example. Requirements:ú Please be sure to complete the entire assignment to receive maximum credit for this task.ú Use and include information from the weekly course content and outside sources to support the conclusions contained in the paper.ú Be cognizant of spelling, punctuation, and grammar. ú All sources should be cited in proper APA format (in-text citations and a reference list).ú Due on Sunday at 11:59 pm EST. 1. Watch “Customer Service Basics? 2. What is you-attitude? How can I create you-attitude beyond the sentence level? How can you create positive emphasis?3. After watching the clips and reflecting on your attitude, write a 500-word essay. The essay should address you observed in the two videos and your assessment of your attitude and how you can create a “you-attitude.” Be sure to answer the question, “How can I create positive emphasis?” Also, be sure to address key points from what you have learned in the course thus far.Requirements:ú Minimum 500 words (excluding title page and reference list); 12 point Times New Roman Font and double-spaced.ú Please be sure to answer the entire question to receive maximum credit for this task.ú Use and include information from the weekly course content and outside sources to support the conclusions contained in the paper.ú Be cognizant of spelling, punctuation, and grammar. ú All sources should be cited in proper APA format (in-text citations and a reference list).
Answer 2 questions after reading (Ch8 & Ch9) from Organizational behavior & management
Readings and Resources Read Chapters 8 & 9 of Konopaske, Ivancevich, and Matteson (KIM) Mini-lecture Chapter 8: Managing Employee Behavior In order to be a transformational and effective leader, you must be able to identify and respond to employee misbehavior. Many people are afraid to engage in conflict, and yes, counseling an employee can cause conflict; however, if you don’t act, then the behaviors will generally get worse, and begin to threaten the culture of the organization and morale of your employees. Ultimately, by acting early you will save yourself and others a great deal of conflict and drama in the future. Chapter 9: Managing Individual Stress Fact: Everyone experiences stress and anxiety! However, how people choose to respond to stress and anxiety matters, and can ultimately propel a person forward or hold them back. As a leader, you also need help your employees deal with stress in several ways. Encouraging employees to exercise and use their vacation time can keep them happier and more engaged in their work. Assignments Complete the reading assignment. Complete your discussion board post and two replies to your peers. After reading the assigned readings, answer the following question(s) on your discussion board post. Question 1: How can a leader prevent or lessen employee misbehavior at work? Question 2: What is stress? Do you typically use problem-focused coping, or emotional-focused coping to deal with stress? Provide an example. The post should a) answer the question posed by the instructor and b) critically analyze, to the best of your ability, the implications of the subject matter at hand. I expect that these posts will be at least 2 paragraphs in length and be written in a relatively formal academic style taking grammar and spelling into consideration. Please ensure that you provide the page from the text where you drew your answers.For example: Customers expect organizations to be responsive to their needs (p. 9).A substantive reply examines the post at hand in a polite, yet critical manner. I expect that students will engage with the post and offer critical thinking and use thoughtful questions about the topic at hand to advance thinking. These should be at least a paragraph in length; quick comments like ?I really liked your post-you did a good job!? are not advised.
How to respond to a students response 1
The final paper topic is ?Managing Organization Change and Innovation?. The paper will aim at discussing the change recommendation for the organization that I do work for. The change that I will focus on in my final paper is lack of unity which has negatively affected not only the sales and productivity of the organization but also the relationship between employees and the management. Lack of unity has led to delays in making decisions, conflict in the workplace and mismanagement (Debevoise, 2018). The management is not playing the role that it should play which includes uniting the employees and ensuring there are no indifferences between them and the employees. There have been issues with a delay of salaries, harassments, attitudes of entitlement and poorly modeled behavior. For the organization to become productive, there must be unity among the employees and the management (Ivancevich et al, 2013). There are several steps that I would take in the organization that I work for to ensure there is unity. The first step is clearly defining goals. To achieve a common goal, the employee needs to work together in teams as they will be able to better understand the goals of the company. The second step is clearly defining roles since too many cooks tend to spoil the broth (Woolley, 2017). Having many people leading will lead to the collapse of the organization hence management should make it clear on the role that each employee plays. The third step is establishing trust among the emplo yees and the management to foster unity. One needs to have trust that their teammates will value the team through trusting and counting on them. The fourth step is encouraging open communication (Woolley, 2017). The ability to communicate effectively brings unity among the employees leading to the success of the organization. Lastly is practice. Unity requires a lot of practice for it to work. Team building works perfectly well for this. By successfully making these changes in the organization that I do work for I am sure it will once again be back to the top organizations in the country. References Debevoise, N. D. (2018, June 30). Why You Can Make An Impact From Any Role At Any Company. Retrieved from Forbes: 120 word reply either agreeing disagreeing or relating to
Capstone final project and presentation
This assignment consists of two sections: a final capstone project plan and a closing process PowerPoint presentation. You must submit both sections as separate files for the completion of this assignment. Label each file name according to the section of the assignment it is written for.
Section 1: Final Capstone Project Plan
You are now in the final stage of the capstone project development. All previous documentation should be combined into one document that will serve as the statement of work for the project. Your goal is to have the CEO of your chosen company and the leadership team approve your strategy recommendations. The presentation should be very detailed in order to address potential concerns and provide support for your recommendations. However, the executive team is only interested in a 30-minute summation. Therefore, you also must create a compelling executive summary that is supported by details that convince the executive team that it should move forward with your recommendation.
Develop a 20?30 page project plan in which you:
Write a 2?3 page executive summary in which you provide a high-level technical overview of your project where you address the following from the case study:ÿ
Strategy Development.
Innovation and Competitive Analysis.
Exploiting Innovation.
The Organization?s Response to Change.
Combine all previous documentation for Project Deliverables 1?4 in which you provide all aspects of the strategic management process into the project plan.
Compile all the quality resources from the previous deliverables. Note: Wikipedia and similar websites do not qualify as quality resources.
Section 2: Closing Process PowerPoint Presentation
In addition to your detailed executive summary, you must present your findings to the executive team and the venture capital group that along with the executive summary will convince everyone that your solution is optimal.
Your PowerPoint must have speaker notes and these speaker notes must be written as if you were presenting this project to your client. A template is provided for your use. You can modify the template based on your professor?s instructions. Do not omit any information from the template because the information aligns with the rubric. Note: Use the Capstone Project Presentation Template [PPTX]. ÿÿ
Prepare a 9?15 slide presentation in which you:
Include a title slide and a slide in which you provide the purpose and objectives of the presentation.
Examine your chosen company?s competitive environment.
Determine your chosen company?s main strengths and weaknesses.
Determine and evaluate two to three strategies to exploit its innovation breakthroughs.
Recommend a strategy for your chosen company.
Advise a key strategic implementation approach.
Include a summation slide in which you provide the key takeaways for the CEO.
Term 5 unit 1 discussion
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Term 5 Unit 1 Discussions
Unit 1 DB: Problem 1-39 (ACC440 Auditing)
Comment on Problem 1-39.
In a discussion between Peters and Ferrel, two auditing students, Peters made the following statement: ?A CPA is a professional person who is licensed by the state for the purpose of providing an independent expert opinion on the fairness of financial statements. To maintain an attitude of mental independence and objectivity in all phases of audit work, it is advisable that the CPA not fraternize with client personnel. The CPA should be courteous but reserved and dignified at all times. Indulging in social contacts with clients outside business hours will make it more difficult to be firm and objective if the CPA finds evidence of fraud or of unsound accounting practices.? Ferrel replied as follows: ?You are 50 years behind the times, Peters. An auditor and a client are both human beings. The auditor needs the cooperation of the client to do a good job; you?re much more likely to get cooperation if you?re relaxed and friendly rather than being cold and impersonal. Having a few beers or going to a football game with a client won?t keep the CPA from being independent. It will make the working relationship a lot more comfortable, and will probably cause the client to recommend the CPA to other businesspeople who need auditing services. In other words, the approach you?re recommending should be called ?How to Avoid Friends and Alienate Clients.? I will admit, though, that with so many women entering public accounting and other women holding executive positions in business, a few complications may arise when auditor?client relations get pretty relaxed.?
Evaluate the opposing views expressed by Peters and Ferrel.ÿ
Analysis of a Current Event article
Hide Assignment InformationInstructionsPaper CE: Analysis of a Current Events article.The purpose of this assignment is to analyze a current events article (i.e., only one) that you may choose from any online current periodical, trade magazine, or other electronic publication about a global digital ethical issue. Start by selecting one current IT related online article (2017 sources or later) about a global ethical issue. N ote that this assignment is not a general essay about the topic selected, it must be about the current event article that you have selected. In addition, please note that while articles from journals may be of interest, they are ultimately too long and involved for this assignment ? it is best to find an article from the World Wide Web from a trade magazine, or other electronic publication. Provide the source citation that is in compliance with the American Psychological Association (APA) formatting rules, as well as the persistent URL that is clickable (one that anyone can click on to re-access the original article).The following elements must be addressed:Prepare a double-spaced paper and submit it to the LEO Assignments Module as an attached Microsoft Word file. This assignment does not have a specific length, as the length depends upon the length of the article that is being summarized, but you want to make sure that you have fulfilled the three requirements listed above. Use APA formatted source citations for all sources utilized, in your reference list. Remember, as a minimum, the source citation for your article must be included along with a clickable URL. In addition to critical thinking and analysis skills, your paper should reflect appropriate writing mechanics, good organization, and proper business-writing style.
Havard university discussion post
These are for a discussion post. Respond to each question with a paragraph or two. Type the question above each response. Provide a source for each response. 3 pages may not be needed just wanted to ensure enough was provided and paid for. Thanks in advance. Please respond to the following: -Imagine you owned a retail store that recently implemented a new policy that many customers did not like. Although you thought the new policy would improve profits, it is actually driving customers away. Propose some ways you might use public relations to win back those customers. -A consumer activist group has taken aim at the policies of your business. You feel that the criticisms are not valid. Suggest how you might use public relations to convince your customers that the claims of the activist group are not correct. -Firms that do business internationally must often use public relations in multiple countries simultaneously. Choose two foreign countries and one issue a business might need to address in both countries. Explain in detail at least three factors that will cause your public relations plans in these countries to vary. -A manufacturer in Asia or Europe is planning to introduce a new product for sale in the United States. Identify and describe the three most important things the manufacturer needs to learn about the U.S. in order to develop an effective public relations plan for the product introduction. -?Procurement.? One way to empower buyer and seller organizations to approve all project transactions is to include a caveat that lawyers from both sides must agree on a set of terms and conditions. What are some other ways to accomplish this?
Python homework help | Information Systems homework help
Reviewing other developer?s work is essential. Reviewing the work of others makes both the reviewer and the reviewee better developers by allowing you to see how others might solve the same problem. It also ensures that standards are adhered to and offer the potential to catch logic errors that would otherwise end up in production.ÿ Peer code reviews are typically done by a pull request.ÿ The following video will outline how this is done and provide some helpful advice on completing your homework for this week.ÿ Please make sure you are following the steps outlined in this video.
https://bellevue.mediaspace.kaltura.com/media/Code+Review+and+Pull+Request/1_uegwl6fu
# This is a header for the application# You should read this header and insert your name and your date below as part of the peer review# This is a typical part of any program# Author: <author># Creation Date: <date># Below is a simple program with several. ÿYou need to identify the issues and correct them.
import randomimport time
def displayIntro():print(”’You are in a land full of dragons. In front of you,you see two caves. In one cave, the dragon is friendlyand will share his treasure with you. The other dragonis greedy and hungry, and will eat you on sight.”’)print()
def chooseCave():ÿÿÿcave=””ÿÿÿÿÿÿÿwhile cave != ‘1’ and cave != ‘2’:ÿÿÿÿÿÿÿÿÿÿÿprint(‘Which cave will you go into? (1 or 2)’)ÿÿÿÿÿÿÿÿÿÿÿcave = input()
ÿÿÿreturn caves
def checkCave(chosenCave):ÿÿÿprint(‘You approach the cave…’)ÿÿÿ#sleep for 2 secondsÿÿÿtime.sleep(2)ÿÿÿprint(‘It is dark and spooky…’)ÿÿÿ#sleep for 2 secondsÿÿÿtime.sleep(3)ÿÿÿprint(‘A large dragon jumps out in front of you! He opens his jaws and…’)ÿÿÿprint()ÿÿÿ#sleep for 2 secondsÿÿÿtime.sleep(2)ÿÿÿfriendlyCave = random.randint(1, 2)
ÿÿÿif chosenCave == str(friendlyCave):ÿÿÿÿÿÿÿprint(‘Gives you his treasure!’)ÿÿÿelse:ÿÿÿÿÿÿÿprint ‘Gobbles you down in one bite!’
displayIntro()caveNumber = choosecave()checkCave(caveNumber)ÿÿÿprint(“Thanks for planing”)
1. redford, inc. has provided the following data:
1. ÿRedford, Inc. has provided the following data:ÿ
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Sales Price $200.00per unit
Sales 6,000Units
Fixed Cost $300,000
Variable cost $100.00per unit
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If the dollar contribution margin per unit is increased by 10%, total fixed cost is decreased by 20%, and all other factors remain the same, net income will:
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Answer ÿ
A.decrease by $60,000.ÿ
B.increase by $60,000.ÿ
C.increase by $120,000.ÿ
D.. increase by $420,000.
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2. ÿGardner Manufacturing Company produces a product that sells for $120. A selling commission of 10% of the selling price is paid on each unit sold. Variable manufacturing costs are $60 per unit. Fixed manufacturing costs are $20 per unit based on the current level of activity, and fixed selling and administrative costs are $16 per unit. The contribution margin per unit is:
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a.$104ÿ
b.$72ÿ
c.$60ÿ
d.$48
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3. ÿLacopi Corporation is a wholesaler that sells a single product. Management has provided the following cost data for two levels of monthly sales volume. The company sells the product for $172.50 per unit.
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Sales volume (units) 4,000 5,000ÿ
Cost of sales $307,600 $384,500ÿ
Selling and administrative costs $321,200 $337,000ÿ
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The best estimate of the total contribution margin when 4,300 units are sold is:
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Answer ÿ
a.$343,140ÿ
b.$65,790ÿ
c. ÿ$121,260ÿ
d.$411,080
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4. ÿShipping expense is $9,000 for 8,000 pounds shipped and $11,250 for 11,000 pounds shipped. Assuming that this activity is within the relevant range, if the company ships 9,000 pounds, its expected shipping expense is closest to:
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a.$10,125ÿ
b.$8,583ÿ
c.$9,972ÿ
d.$9,750 ÿ
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5. Fixed cost per unit increases as activity decreases and decreases as activity increases.
ÿTrueÿ
ÿFalseÿ
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6. Within the relevant range, the variable cost per unit:
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Answer ÿ
A.ÿ remains constant as activity changes ÿ
B.ÿ increases as activity increases.ÿ
C.ÿ decreases as activity increases.ÿ
D. ÿcan increase or decrease as the activity changes.
ÿ
Edu. 381 curriculum & instructional design week 3 assignment
Lesson Plan
We have examined a variety of instructional models. Select one of the models we have learned about and create a lesson plan (based on academic standards) using that instructional model.
Be sure to address each of the items below in your lesson plan:
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Identify the instructional model you have chosen.
State the academic standards on which the lesson is based.
Describe the grade level for which your lesson is written.
Write one students will understand objective, at least two students will know objectives, and at least two students will be able to do objectives to meet the academic standard you have chosen.
Describe assessments that will be utilized to measure students? mastery of the objectives.
Explain the procedures you will use to teach the lesson. Be as specific as possible. Pretend you are writing plans for a substitute teacher. Your lesson must be explicit enough for the substitute teacher to be able to implement.
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Your lesson plan should be written using the KUD format provided in the resources section of the course. Please refer to chapters 3, 4, and 5 as well as other resources to create your lesson plan.
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Book:Hansen, C. B., Buczynski, S., and Pucket K., S. (2015). Curriculum and Instruction for thr 21st century. Bridgepoint Education.
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Note: Please make sure to answer all questions with accurate answers from the text. Also please make sure to provide the state standard based on the lesson you have selected. My goal is to become an elementary teacher so please based this lesson accordantly . Thank you for all your help. If you have any further questions in regards to this assignment please feel free to ask me.
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I have provided the template along with an example in which my professor has provided for all students.
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