With all of the new advances in technology and the many ways to reach customers, do you think using YouTube is a smart approach?
Making Business Decisions I
Business is booming. The Broadway Cafe is operating better than ever, and you have achieved your goal of driving operating costs down, which helps to drive revenues up. One of your best new products is a small coffee press from China. The customer can create a drawing on a special piece of paper that is sent to China and created as the outside of the coffee press. Customers are ordering the presses for everything from children’s drawing for mother’s day presents to marriage proposals. You also have many customers participating in the coffee-of-the-month and tea-of-the-month club where they receive two pounds of a unique blend each month from Brazil Beans and China Teas.
Part 1
PROJECT FOCUS:
Yesterday, a dock workers union strike began and shut down all of the west coast shipping docks from San Francisco to Canada. Work will only begin when the union agrees to new labor contracts, which could take months. You need to quickly assess the impact of the west coast dock shutdown on the cafe.
Making Business Decisions II
JetBlue took an unusual and interesting CRM approach by using YouTube to apologize to its customers. JetBlue’s founder and CEO, David Neeleman, apologized to its customers via YouTube after a very, very bad week for the airline: 1,100 flights canceled due to snow storms and thousands of irate passengers. Neeleman’s unpolished, earnest delivery makes this apology worth accepting. However, then again, we were not stuck on a tarmac for eight hours. With all of the new advances in technology and the many ways to reach customers, do you think using YouTube is a smart approach? What else could JetBlue do to help gain back the trust of its customers?
The Broadway Cafe is experiencing some unusual issues. You have implemented four new espresso machines, and it is taking employees time to get used to using the new machines. You also have four new employees who are getting used to the many different cafe machines. During peak hours the orders for frappuccinos and cappuccinos is increasing, causing long wait times and lines for customers. You can tell that customers are frustrated and you want to address their concerns as you get your workforce up-to-speed on the new equipment.
Part 2
PROJECT FOCUS:
what would you suggest the university do to expand revenue?
Raise or Lower Tuition?
Suppose that, in an attempt to raise more revenue, Nobody State University increases its tuition. Will this necessarily result in more revenue? Under what conditions will revenue (a) rise, (b) fall, or (c) remain the same? Explain this process, focusing on the relationship between the increased revenue from students enrolling at NSU despite the higher tuition and the lost revenue from possible lower enrollment. If the true price elasticity were -1.2, what would you suggest the university do to expand revenue? If you were the president of NSU, how would you tackle this problem based on what you have learned in this course?
The Raise or Lower Tuition paper
Carefully review the Grading Rubric (Links to an external site.)Links to an external site. for the criteria that will be used to evaluate your assignment.
Design a survey to determine employee engagement!
Individual Assignment Guidelines HRMT 625 A positive employee experience that ensures employees are engaged in their work and what the business is doing is key to the company’s success. The assignment is to: ➢ Design a Plan to engage your company employees! Or ➢ Design a survey to determine employee engagement! Ensure you provide five references for sources and have a business style presentation that is free of grammatical errors. The assignment will have a cover page and reference page along with up to five pages for your plan to engage employees or your survey research and survey that would be used to determine employee engagement
In mental health patients (P), how does getting quicker treatment by a trained ARNP (I) compared to having a patient wait for an available appointment with a psychiatrist (C) affect overall the compliancy and mental healthcare of these patients (O) over a period of 6months (T)?
With the increase in patients with mental health disorders and the decrease in mental health practitioners, it is necessary to have ARNP capable of diagnosing, treatment and providing prescriptive medications to keep quality, safe mental health care accessible to their practice patients. Utilization of ARNPs to provide direct care to patients with mental health disorders could increase compliancy rather than having patients wait for an available appointment. I chose this topic for two separate reasons. In the acute care setting, I found that patients with mental health disorders who were being evaluated for a medical condition were not receiving treatment while hospitalized for their mental health concerns, specifically acute issues. The attending physician would consult tele psych and the patient would be place on a long list of consults. Many physicians are conservative about treating patients with mental health concerns. Another reason I identified this problem is because I have a daughter with mental health concerns and had an acute exacerbation of her anxiety requiring a visit to her psychiatrist. The earliest appointment they had for her was 4 weeks. It ended up requiring a visit to her primary care physician to try to get her help. He would not assist her. She eventually met with the ARNP for her PCP, and she helped by listening, getting lab work and providing an additional medicine until her next appt. The ARNP also did a follow up appt the following week. This led me to wanting to research the utilization of APRN’s in the psychiatric setting. With proper training and practice, the use of APRN to help meet the needs of the patient with mental health needs will help bridge the gap to care.
PICOT:
In mental health patients (P), how does getting quicker treatment by a trained ARNP (I) compared to having a patient wait for an available appointment with a psychiatrist (C) affect overall the compliancy and mental healthcare of these patients (O) over a period of 6months (T)?
What are the strengths and weaknesses of each sampling approach for the studies in which they were used?
Identify two articles in the University Library: one in which the business problem is researched using pure random, systematic, stratified, or cluster sampling and another in which non-random sampling such as convenience, snowball, or purposive.
Write a 500-700-word paper in which you compare and contrast each of the approaches:
- What are the strengths and weaknesses of each sampling approach for the studies in which they were used?
- Which method(s)s are more appropriate for your proposed research?
- Write a conclusion
- Use references
Format your paper consistent with APA guidelines.
Read the article by Pollack (2010) and write a two-page critique examining why so much controversy surrounds genetic testing today.
Article Critique
Pollack, H. (2010). Put to the test: As genetic screening gets cheaper and easier, it’s raising questions that health-care providers aren’t prepared to answer. The American Prospect, 21(9), 21-24.
Read the article by Pollack (2010) and write a two-page critique examining why so much controversy surrounds genetic testing today. Do you agree or disagree with the author’s stance on this topic?
Essay should be organized into these 4 sections:
Introduction – This is meant to give a concise overview of the article being discussed and is usually one paragraph in length.
Summary – This contains the summary of the article that gives the general argument(s) and overview of the featured author.
Critique – In this portion of the paper, you should provide a critique/opinion of the article. You should state whether you agree or disagree with the issues that were posed. Furthermore, you should also discuss why you agree or disagree with the author’s viewpoint(s). Do not forget to discuss the importance of this article to the field of psychology.
Conclusion – This summarizes your final thoughts for the featured topic.
Do you think the first ES implementation at CQU was a success? Why/Why not?
Overview
This assessment is worth 45% of the total available marks for this course. The aim of this assessment item is for you to prepare a report relating to Central Queensland University’s latest Enterprise System implementation. If you have any queries in regards to this assessment you should post them to the Q&A forum in the first instance. Alternatively if you are an on campus student you can discuss these issues with your lead lecturer or tutor. You can also ask questions via email to the course coordinator.
Background to the Case Study
The case study provided below is based on a real organisation, Central Queensland University. Be aware that the case outline below is relatively brief. This has been done on purpose as links have been provided that give you some history to begin your research from. You need to research and investigate the case as thoroughly as possible in order to mount and justify your arguments and choices in your report. You should find the web useful in this regard however you are also encouraged to investigate other sources. As any good writer of a report will do – do your homework and be sure of the facts.
The Case
Central Queensland University has a complex history when it comes to Enterprise Systems implementation. CQU originally maintained a mix of legacy “in-house” systems combined with commercial products. After the failure of a syndicate approach to the development of specialised Student, Finance and HR systems, the university came to a decision to seek an external solution. Follow initial planning and the completion of the RFP process, a successful tender was announced:
http://www.arnnet.com.au/article/109261/andersen_consulting_secures_14m_cqu_deal/
The university took the decision to implement the Student, Human Resource and Finance modules of the PeopleSoft ERP (now Oracle PeopleSoft). After $20 million dollars and two years, the Finance and Student systems were delivered – over budget and over schedule. A number of scholarly works have been based on studies relating to the implementation, however a useful summary for this assignment is provided by Oliver and Van Dyke (2005):
http://www.igi-global.com/gateway/chapter/full-text-pdf/28248
Note (New – 11 August): This resource is available from within the CQU network as part of the library collection. If the link above prompts you to pay for the article, please try downloading the resource here.
Since the implementation project, the support and maintenance of the Oracle PeopleSoft systems have led to significant ongoing costs including regular hardware and software updates. Major upgrades have needed to occur approximately every 5 years and have often cost in excess of ten million dollars per occurrence: the majority of this cost is from human resources such as programmers and functional analysts. One key issue driving these costs is the substantial level of customisation to the ERP to meet the organisation’s unique needs. While efforts have been made to rationalise these customisations, their presence complicates ongoing maintenance and upgrade activities.
The announcement of the merger with CQTAFE has led to an examination of the university’s current and future Enterprise System needs. This has resulted in an announcement to shift to a new Student Management system from Australia-based vendor TechnologyOne:
While this will initially be restricted to VET (ex-TAFE) operations, the plan is to roll the StudentOne product out over the wider university, replacing the existing Oracle PeopleSoft student system. No announcement has been made in relation to the future of the Finance (currently Oracle PeopleSoft) and Human Resource (currently Talent2’s Alesco product) systems.
It should be noted that the new system implementation is not without risk or controversy as the recent Victoria TAFE implementation has demonstrated:
http://www.itnews.com.au/News/168430,technology-one-wins-vic-tafe-deal.aspx
http://www.theage.com.au/victoria/30m-tafe-blowout-adds-to-it-woes-20130824-2sir3.html
It should be noted that the links provided for this case are only a sample of the information available to you regarding the CQU Oracle PeopleSoft and the history of TechnologyOne implementations: you will benefit from undertaking broader research and Reading.
Your Task
Study the past if you would define the future – Confucius
The purpose of this assignment is to identify and report on the risks facing the new StudentOne Enterprise System implementation by reflecting on the history of Enterprise Systems at CQU. You need to think about what happened in the past, why it happened and ask yourself is it likely to be an issue in the current StudentOne implementation context. You need to examine what is known about the StudentOne product and look at recent implementations in order to identify any issues or risks pertinent to the CQU context. From this, you are to identify, explain and justify risks. Following this you need to identify, explain and justify recommendations that will avoid or mitigate some or all of the risks you have previously identified.
You are required to use academic literature to support and illustrate your report. It is important that you look at how issues and potential problems inter-relate and explain the linkages in order to present the risks. DO NOT just create a “shopping list” of risks based simply on problems identified in the Oliver and Van Dyke paper (if you do, you will not pass the assignment). The problems that occurred then may not be relevant now, and many of them can be linked together to form meta-themes (or root-cause problems). It is up to you to explain and justify why the risks you identify may be a problem in the new implementation. It is also important to situate them in terms of the literature on causes of Enterprise Systems failure. Use this literature to develop your recommendations for strategies or actions that can avoid or mitigate the risks. Be aware that it may not be possible to avoid or mitigate all risks.
Your audience are non-technical (think university executives) however you can assume your readers are intelligent people who understand business arguments.
Remember that there is no single right answer that will address all risks and recommendations. It is your task to present a persuasive piece of writing that clearly identifies risks that are evidently real and directly related to the current StudentOne implementation. It is your choice to nominate which of the risks you believe are the most critical and up to you to select the most appropriate mitigation strategies for your recommendations. You will be assessed on your ability to persuade the reader, so it is essential you develop factual and logical arguments in your risk and recommendation justifications.
Report Structure
Your report should follow the following structure:
Executive Summary
This is a concise summary of the purpose of the report. It includes a brief summary of the findings of this report.
Introduction
This section describes the purpose and structure of the report: it sets out how the report is to be presented. You may use the introduction to set the context for the report and briefly discuss any relevant history or extant information pertaining to the StudentOne implementation. DO NOT repeat the text of the assignment (i.e. do not use the outline in “The Case” section).
Risks
This section should detail the major risks facing Central Queensland University’s StudentOne implementation in the context of previous CQU Enterprise Systems implementations, the history of TechnologyOne product implementations (not just in Victoria) and the extant literature on ES success and failure factors. Each risk must include:
- A description of the risk.
- A justification for the inclusion of the risk in this report. This should link historical or contemporary factors with the current organisational context and literature. In other words, the reader must come away from reading this believing the risk you have detailed is worth the inclusion in the report and does pose a real threat to CQU.
- The implications or outcomes if the risk was realised (if not already covered).
There should be at least three (3) risks identified but no more than seven (7). Bear in mind that many risks will be inter-related and have common root-causes. Try to look for meta-themes and focus on identifying root-cause risks. DO NOT repeat or summarise just the issues discussed in the Oliver and Van Dyke paper.
Recommendations
This section should detail recommendations for strategies or actions that will mitigate all or some of the previously described risks. Each recommendation should include:
- A detailed description of the recommendation.
- A justification for the inclusion of the recommendation in this report. This should link a risk or risks to extant ERP/ES literature on how to mitigate the risk (i.e what doe the literature say about dealing with this issue). You can express your personal opinion as long as you can justify it.
- The implications of carrying out the recommendation (if relevant). Would this recommendation have consequences (schedule, budget, quality, political, user etc.)?
There should be at least three (3) risks identified but no more than seven (7). Note that there may not be a 1:1 relationship with risks. One recommendation may address multiple risks; alternately, one risk may require a number of recommendations to mitigate or address it. Again, look for root-causes and recommendations that address root-cause issues.
Conclusion
This section should briefly summarise the key themes from the Risks and Recommendations sections. You should identify the key risk and the resulting recommendation(s) that address it and explain why you think they are the most critical. You should not introduce any new material in this section.
References
List all references used in alphabetical order (Harvard format).
Hints
The following link provides some good general information on how to get started on a
http://www.studygs.net/wrtstr4.htm
There is no minimum or maximum word count for this assessment, however it is suggested you keep your report between 3000 and 5000 words. The aim is to develop and deliver a report that contains persuasive arguments for the risks and recommendations you identify: this is not a function of length. In other words, a longer report is not necessarily a better report.
Use your knowledge of CQU to inform the way you respond. Any extant trade or academic literature regarding CQU may be used to inform your argument.
You must use trade and academic literature to inform and support your report. A minimum of 10 references are required, at least 5 of which must be from academic sources (journal, conference or edited book chapter papers). Failure to include these will result in a deduction of marks. A high achieving student will probably have between 15 and 20 references. You may (and should) use the resources that are linked to on this page. Bear in mind that you will need to find some more recent academic literature than just the references cited in Oliver and Van Dyke.
ASK QUESTIONS! Use the course forums to pose questions and seek clarification.
Finally, here are some questions or points that you might like to think about in order to begin to formulate your risks and recommendations. This is not an exhaustive list and you are not required to answer these in your assignment. To repeat – these questions are just to get you started on your way:
- Do you think the first ES implementation at CQU was a success? Why/Why not?
- What is different between the two implementations? What is the same?
- Is the CQU of now the same organisation as it was in 1999? What is different? What is the same?
- What mistakes did CQU make when it implemented PeopleSoft?
- Why did CQU implement PeopleSoft?
- What advantages does StudentOne have over the PeopleSoft Student solution? What are the disadvantages?
- If CQU only implements the Student system from TechnologyOne, what implications are there for the technology and the organisation?
- Are there any political or social factors that are different between the two implementations? Do these make a difference?
What you need to submit
You are required to submit a Microsoft Word document based on this template. Please enter your student details in the section at the top of the template and add to the sections (you may change formatting and add sub-sections). Please DO NOT delete the marking criteria page.
References
OLIVER, D. & VAN DYKE, M. 2005. Looking Back, Looking In and Looking On: Treading Over the ERP Battleground. Qualitative Case Studies on Implementation of Enterprise Wide Systems. IGI Global.
What are challenges faced by future workers and future organizations?
HR Timeline Analysis
Using the following class handouts:
· How the Law Changed HR
· 10 Changes that Rocked HR
· Department of Labor Monthly Review
· Other sources that you identify
Write a 3 – 4 page paper that predicts the ongoing evolution of human resources management practices. Discuss factors that may continue to change the impact of human resources on organizations, from your research and perspective.
What should organizations do to prepare for the future?
What are challenges faced by future workers and future organizations?
What should students, managers, and practitioners do to prepare for and support future organizations?
How is crime or criminal justice portrayed?
Media and Crime Log—Entry II
In this module, you will have an opportunity to add to your media and crime log by applying theories presented in this course to media portrayals of crime. The American public is fascinated with crime and therefore, there is no shortage of media depictions of crimes and criminals. In this assignment, you will use the scholarly knowledge you have gained in the course to analyze how the media portrays crime.
You are now familiar with biological, psychological, and sociological theories of crime. In M2: Assignment 2, you wrote a log entry applying psychological theories of criminal behavior to analyze articles or news stories. In this assignment, you will write your second log entry.
Research newspaper or magazine articles related to crime using the print or online news media.
Select two articles or news stories and apply at least two theories from the biological, psychological, and/or sociological perspectives to each article or news story.
Write an analysis of each article or news story addressing the following:
- What is the purpose of the story as you perceive it?
- How is crime or criminal justice portrayed?
- What feelings or reactions are evoked in you by the article?
- How would you explain the reported criminal behavior using the two theories you selected? Explain your choice of theory.
Give complete citation for the selected article and include a digital copy if possible.
Reflect upon and list several factors (either at home or school) that influenced your motivation to participate in physical education.
Recall your own childhood and the physical education lessons and classroom environment in which you participated.
Reflect upon and list several factors (either at home or school) that influenced your motivation to participate in physical education. Include any positive or negative effects. If these factors had not been present, how might your lifestyle and current levels of motivation be different?
