business com ( task 3)
Task 3: Verbal Communication ACTIVITY 1: INSTRUCTIONS Many jobs require employees to communicate with clients or stakeholders over the phone. To do so effectively, employees must learn to verbally communicate in a way that conveys both message and emotion. 1. From the Important Documents folder, download the Week Three file entitled ?Attitude Anchor Worksheet? Complete the worksheet with the information derived from Customer Service Fundamentals Sections 1 and 2.2. Complete Customer Service Fundamentals Sections 1 and 2 in Lynda.com. 3. Complete the Lynda.com tutorial entitled Using Phone Etiquette.4. Review Phone Miscommunication. 5. From the Important Documents folder, download the Week Three files entitled: Phone PowerPoint and ?Phone Conversation Template?. Analyze each picture in the PowerPoint and what the employee is saying. For each picture fill in the ?Phone Conversation Template? stating what you believe is appropriate and inappropriate about their phone communication. This may include posture, expressions, verbal communication, and attitude. One has been completed for you as an example. Requirements:ú Please be sure to complete the entire assignment to receive maximum credit for this task.ú Use and include information from the weekly course content and outside sources to support the conclusions contained in the paper.ú Be cognizant of spelling, punctuation, and grammar. ú All sources should be cited in proper APA format (in-text citations and a reference list).ú Due on Sunday at 11:59 pm EST. 1. Watch “Customer Service Basics? 2. What is you-attitude? How can I create you-attitude beyond the sentence level? How can you create positive emphasis?3. After watching the clips and reflecting on your attitude, write a 500-word essay. The essay should address you observed in the two videos and your assessment of your attitude and how you can create a “you-attitude.” Be sure to answer the question, “How can I create positive emphasis?” Also, be sure to address key points from what you have learned in the course thus far.Requirements:ú Minimum 500 words (excluding title page and reference list); 12 point Times New Roman Font and double-spaced.ú Please be sure to answer the entire question to receive maximum credit for this task.ú Use and include information from the weekly course content and outside sources to support the conclusions contained in the paper.ú Be cognizant of spelling, punctuation, and grammar. ú All sources should be cited in proper APA format (in-text citations and a reference list).
Week 1 Starter Questions ? Product Design Philosophy
Respond to the following in a minimum of 100 words: What are the product design philosophies behind industrial design and design for manufacture and assembly? Which one do you think is more important in customer-focused product development?Provide an example of customer focused product development in your organization or an organization you have researchedThe product design philosophies behind industrial design focused on creating a product from the customer?s vision. This includes physical appeal, and ease of use of the product. Design for manufacture and assembly typically focuses on what?s best for the manufacturer to make. Is it a complicated design? How many parts does it include? How long will this take to make? These are common questions manufacturers may take into consideration. To me, I believe that industrial design is more important in customer-focused product development because at the end of the day, the customer/user is going to be vocal (via word of mouth, social media) about what the product looks like, how easy or difficult the product is to use. An example of customer – focused product development would be Netflix. Netflix (like most educators) rely heavily on data to make customer-focused product decisions. ?The company relies heavily on traditional market research, but wanted to augment it with social media insights…? With Netflix utilizing social media when making product decisions, they are able to get instant feedback based on exactly what the customer is feeling at that time. This approach allows them to make adjustments a lot faster than other companies. An example of an unsuccessful introduction of a new product would be ?New Coke? back in 1985. The development of this product nearly crushed The Coca-Cola Company. ?It was one of the first ideas in our Season 3 brainstorm, the Duffer Brothers, as they are listed in the credits, said in a joint email interview. ?It was the summer of ?85, and when you talk about pop culture moments, New Coke was a really big deal. It would have been more bizarre to not include it? (Koblin, 2019, para. 6). It was developed with the idea that it would make its product better and keep up with the times, but it was huge backlash from its customers. The product was a big failure. As a former employee, they still celebrate the change back to Coke from the New coke as Coca-Cola wouldn’t be here otherwise.
research and writing Valencia College Writing Question
Pet Resort & Animal Hospital( Florida)Employment Contracts (Chapter 2, Sections 1 & 3)In this assignment, refer to the required activities and use two (2) references to discuss each of the following:Describe how employment relationships are created at a company of your choice.Explain the application and hiring processes at the company, including whether or not written contracts, including non-compete agreements, are used.Identify and evaluate potential liability risks that the company faces as a result of its processes for creating employment relationships or employment contracts.Suggest strategies for minimizing those risks.If you lack personal work experience, interviewing someone who has work experience would suffice.Assignment Expectations:Assignments should be at least one paragraph per topic.College-level work is expected, to include substantive responses to topics and proper formatting.Follow APA 7.0 formatting and cite all sources.Turnitin compares all previous homework submissions and compares them for similarities. If instructions are included in your homework submissions, Turnitin will recognize the instructions as similar items and increase your Similarity Index. Remember that one of the measures of plagiarism is the Turnitin analysis percentage of 20% similarity or more without citations.Submit the assignment by the date listed in the Syllabus.Evaluation of Liability Risks15 pointsIdentifies a comprehensive list of liability risks. Evaluation analyzes both the legal foundation and the nature of each identified risk.Evaluation of business impact15 pointsPerforms an evaluation of the impact of identified risks on the business operations. The evaluation is comprehensive in scope and depth.Recommended strategies for risk management10 pointsDemonstrates a sophisticated understanding of the risks(s) and liability issue(s). Makes appropriate and powerful connections between the issues identified and the legal concepts studied in the readings; demonstrates complete command of the legal concepts and strategies studied.Research5 pointsThe submitted work is fully supported by scholarly, trade, legal, and/or primary source materials, but additional sourcing is needed. No APA or formatting errors are noted.Overall quality of writing and content5 pointsWriting demonstrates a sophisticated clarity, conciseness, and correctness; includes thorough details and relevant data and information; is extremely well-organized; has great visual appeal; and fewer than two errors in grammar, spelling, or punctuation are noted.
In this assignment, you will evaluate a current organizational | Business Operations | Southern New Hampshire University
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Scenario
You work for an organization that has traditionally been very formalized, and managers have had a very broad span of control over direct reports from multiple departments and functions. This worked well in the past; managers were able to oversee a high number of direct reports because there were many rules and regulations dictating how their work should be performed. However, there were downsides. Employee talent was underused, and there wasn?t a strong team culture, as most work was done independently according to standard operating processes.
Recently, the organization has been shifting to less formalized working structures to support more creative, innovative work and provide employees with more autonomy. While employees are happy with the purpose of these new changes, managers are feeling overwhelmed, and employees are feeling undersupported. This has impacted function-specific work the most, because in the past, managers didn?t need to understand in-depth, function-specific tasks (such as the technical aspects of graphic design work or the intricacies of project management). Instead, they had the ability to rely on rules, regulations, and standard operating processes. Employees have also noticed a lack of communication around current projects, which has led to a lack of updated information and duplicated work across management teams.
You have been asked to work with the human resources department to recommend a new organizational structure that addresses these identified management and communication concerns.
Prompt
Use the Module Six Assignment Template located in the Guidelines for Submission section to create an updated organizational structure chart for the organization. Then, in a separate Word document, write a brief explanation for your recommended changes and how they will impact both organizational communication and overall team dynamics.
Specifically, you must address the following rubric criteria:
Updated Organizational Structure Chart: Create an updated organizational structure chart that addresses management and communication concerns.
Explanation of Changes: Explain your reasoning for why you made the changes you did to the company?s organizational structure. Include how your changes differ from the original and why you believe they would benefit the organization.
Impact on Organizational Communication: Describe the impact these changes will have on the company?s overall organizational communication.
Impact on Team Communication: Describe the impact these changes will have on the company?s overall team communication and reporting structure.
Guidelines for Submission
Submit your completed Module Six Assignment Templateÿas a PPT file. Submit your separate, written submission as a 2- to 3-page Word document with 12-point Times New Roman font, double spacing, and one-inch margins.
Algorithms Around Us
Assignment Guidelines 1. Choose one of the news items listed below to work on.2. Read through the news item carefully and thoroughly, keeping an eye out for evidence related to O’Neil’s three components of “Weapons of Math Destruction” as discussed in chapter one.3. Research the specific use of algorithmic decision making discussed in the article you selected. Your goal in this research is to provide a full explanation of:Your research used for your reference guide should include at least six sources of which at least two must be audio or video and at least two must be scholarly sources. You should also cite O’Neil and the original news article that you worked with, so the minimum number of sources for the assignment is eight and all sources used should be listed in the “Sources” section at the end of the assignment.All sources used should be credible as assessed by a test such as the CRAAP test and should be cited using APA citations. 4. Synthesize your research to develop a one page reference guide for readers to have their questions related to the news item answered. Word count for this guide should be approximately 1200-1500 words excluding references.5. Sources for information on the site must be listed in APA style using both in-line citations as well as full citations for the sources at the bottom of the page in a separate section. See the OWL APA guide (Links to an external site.) for help if needed.6. Build a one page site with this information using the free ?Google Sites? web-based tool. Videos and images should be embedded to clarify or illustrate your points. Design choices for the web page should prioritize clarity of content, specifically ease of reading.Final created website should be look like this. But before you make the website please tell me!Because this URL link shows the school address as well, so I want to know if the address can be fixed or not. The way how to create the website with using “google sites ” is in the uploaded document.
vfg hmls reply to discussion below-wk5hmls cedric
One of the ways to view the concept of risk management is by looking at it as a process. It is a process that entails identifying, analyzing as well as responding to risk factors. Essentially, proper risk management does imply the control of possible future events as well as it should be proactive rather than reactive (Bobylev, n.d.). I can go further and talk about risk management systems, which are designed to do more than just identify the risk. The system must also be able to quantify the risk and predict the impact of the risk on critical infrastructure. Managing risk should therefore be viewed as a continuous process. What is the relationship between countermeasures or mitigations and risk management? To answer I think that in the evolution of our risk management strategy, we should develop context-specific relationships between risk and countermeasure, as different security measures will come into play in different situations. This is where I think the aspect usually comes in. Because of the numerous numbers of critical infrastructures, which vary by nature of definition and operation, there is a chance that some might be neglected. Neglect can be as a result of human tendency to focus on the critical infrastructures that are perceived to more important than others. This is wrong because all critical infrastructures should be viewed as an interdependent network that is designed to support each both directly and indirectly. This is brings in the issue of availability of resources to the relevant agencies that are tasked with effective risk management. For developed countries, the issue of resources is not seen as a problem but for developing and underdeveloped countries, it is a major factor. Take for example, a country in Africa where its source of water for drinking by the people needs a risk management plan that takes into consideration past, present and the ever changing nature of different threats such as terrorism. A lot of resources is required to establish and sustain such a risk management plan. The purpose of a risk analysis is to identify assets, threats to those assets, the potential loss to an organization due to threats, and finally, how to respond to that potential loss (Thomas & Norman, 2009).ReferencesBobylev, N. (n.d.). Sustainability and Vulnerability Analysis Of Critical Underground Infrastructure. Managing Critical Infrastructure Risks, 445-469. doi:10.1007/978-1-4020-6385-5_26Thomas, L. & Norman, C. (2009). Risk Analysis and Security Countermeasure Selection. CRC Press.Reply to Thread
P13-13 (liability errors) you are the independent auditor engaged to
P13-13 (Liability Errors)ÿYou are the independent auditor engaged to audit Millay Corporation’s December 31, 2014, financial statements. Millay manufactures household appliances. During the course of your audit, you discovered the following contingent liabilities.
1.Millay began production of a new dishwasher in June 2014 and, by December 31, 2014, sold 120,000 to various retailers for $500 each. Each dishwasher is under a one-year warranty. The company estimates that its warranty expense per dishwasher will amount to $25. At year-end, the company had already paid out $1,000,000 in warranty expenses. Millay’s income statement shows warranty expenses of $1,000,000 for 2014. Millay accounts for warranty costs on the accrual basis.
2.In response to your attorney’s letter, Morgan Sondgeroth, Esq., has informed you that Millay has been cited for dumping toxic waste into the Kishwaukee River. Clean-up costs and fines amount to $2,750,000. Although the case is still being contested, Sondgeroth is certain that Millay will most probably have to pay the fine and clean-up costs. No disclosure of this situation was found in the financial statements.
3.Millay is the defendant in a patent infringement lawsuit by Megan Drabek over Millay’s use of a hydraulic compressor in several of its products. Sondgeroth claims that, if the suit goes against Millay, the loss may be as much as $5,000,000. However, Sondgeroth believes the loss of this suit to be only reasonably possible. Again, no mention of this suit is made in the financial statements.
As presented, these contingencies are not reported in accordance with GAAP, which may create problems in issuing a favorable audit report. You feel the need to note these problems in the work papers.
Instructions
Heading each page with the name of the company, balance sheet date, and a brief description of the problem, write a brief narrative for each of the above issues in the form ofa memorandumÿto be incorporated in the audit work papers. Explain what led to the discovery of each problem, what the problem really is, and what you advised your client to do (along with any appropriate journal entries) in order to bring these contingencies in accordance with GAAP.
I need a help with my project | mgmt | Chapman University
ExampleTHINK – If it?s newsworthy to in these business periodicals, that means it is likely a specific event, or a political, social, economic, technological, or competitive change, that demands a response.ÿ That is where your knowledge and course preparation come in.
Summarize the challenge or opportunity arising from this story.
Using course concepts from text, lectures, and activities, how would you, a critically-thinking, analytical, creative manager, address this challenge or opportunity? ÿ
OUTLINE, THEN WRITE-You have two pages (12 point type, one inch margins, double-spaced, single-side printed) to summarize the most important points of the article, emphasize the challenges or opportunities for managers, and describe and support your ideas about how managers should respond to this challenge or opportunity.ÿ I WILL READ MORE THAN TWO PAGES, IF YOU WISH TO WRITE MORE.
Use strong topic sentences, leading off focused paragraphs, presented in logical sequence.
Use formal business style, which includes clarity, brevity, accuracy, and correct spelling and grammar.
BE SPECIFIC IN DEFINING/ EXPLAINING THE COURSE CONCEPT(S), AND CLEARLY APPLY TO THE SITUATION!!!
Save your opinions for the end, as a thoughtful and logical outcome of the facts and concepts you have presented. ÿ
TURN IN ON TIME, both uploading to this assignment page in the canvas course home website, and turning in a hard copy (paper and article) at the class meeting ÿ.ÿ
NO LATE PAPERS WILL BE ACCEPTED, without prior approval from me.
EVALUATOR?S CHECKLIST – HOW YOUR PAPERS WILL BE GRADED:
Is the key management challenge or opportunity stated clearly, as part of the first paragraph?
Does the student clearly connect the article?s information to MGMT 316 course concepts?
Are course concepts first defined, then explained in detail, then logically and completely applied into your discussion of the article?
Are the paragraphs of this report presented in logical sequence?
Does each paragraph have a strong, clear topic sentence?
If the evaluator reads only the topic sentences, in order, does the report make sense?
Does the writer use facts, express concepts clearly, connect them logically?
Does each paragraph deal with only one area of analysis, or does it drift into other areas?
Does the writer successfully avoid colloquialisms, imprecise language, and hyperbole?
Is each sentence grammatically correct? (Check green underline).
Is each word spelled correctly? (Check red underline)
Check spelling of synonyms (there, they?re, their; it?s, its; too, two, and to; etc.)
Is the paper consistent in using passive voice and formal report style throughout?
Is the author?s opinion presented at the end of the report, and does it flow logically from the facts and concepts developed throughout the paper?
Com 537 week 3 team – communication plan initial proposal
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This assignment situates students in the role of a consulting team for Best Game Productions. As a team, students analyze the culture, values, and ethics of Best Game Productions and each department. Then students decide on a solution for Best Game Productions based on all of the information provided. Students utilize concepts from the weekly readings to detail their communication plan, selecting the audience and most effective channel for each communication.
Now that you have individually analyzed the business scenario at Best Game Productions and have identified the internal and external stakeholders and their concerns, your task is to work as a consulting team to analyze the culture, values, and ethics for the company as well as cultural differences and perspectives for each department.
To determine the culture, values, and ethics, consider the company and department information you determined in Week 2.
Analyzing the culture, values, and ethics of the company will allow your team to better determine the necessary communications and appropriate channels for your communication plan.
Discuss your responses to the Week 2 individual assignment with your Learning Team. Using the Best Game Productions business scenario you individually analyzed, assume the role of a consulting team.
Analyze the culture, values, and ethics for the company, as well as cultural differences and perspectives for each department.
Explain the solution that you think is best for the company based on all of the information provided to you. Use that solution and your reason for selecting it to create your Communication Plan Initial Proposal.
Create a 1,400-word initial proposal in which you:
ú Outline all necessary communications. Determine the necessary communications and appropriate channels for your communication plan.
ú Construct your communications to best persuade the CEO and stakeholders that your solution is the best for the company.
ú Discuss the audience for each communication; your analysis of the culture, values, ethics, and perspectives of the company and individual departments; the purpose of each communication; and the basic message that you will use in each communication.
ú Select the appropriate channel for each piece of communication.
Cite at least two references in your paper.
Format your paper consistent with APA guidelines.
Submit your assignment.
Capstone final project and presentation
This assignment consists of two sections: a final capstone project plan and a closing process PowerPoint presentation. You must submit both sections as separate files for the completion of this assignment. Label each file name according to the section of the assignment it is written for.
Section 1: Final Capstone Project Plan
You are now in the final stage of the capstone project development. All previous documentation should be combined into one document that will serve as the statement of work for the project. Your goal is to have the CEO of your chosen company and the leadership team approve your strategy recommendations. The presentation should be very detailed in order to address potential concerns and provide support for your recommendations. However, the executive team is only interested in a 30-minute summation. Therefore, you also must create a compelling executive summary that is supported by details that convince the executive team that it should move forward with your recommendation.
Develop a 20?30 page project plan in which you:
Write a 2?3 page executive summary in which you provide a high-level technical overview of your project where you address the following from the case study:ÿ
Strategy Development.
Innovation and Competitive Analysis.
Exploiting Innovation.
The Organization?s Response to Change.
Combine all previous documentation for Project Deliverables 1?4 in which you provide all aspects of the strategic management process into the project plan.
Compile all the quality resources from the previous deliverables. Note: Wikipedia and similar websites do not qualify as quality resources.
Section 2: Closing Process PowerPoint Presentation
In addition to your detailed executive summary, you must present your findings to the executive team and the venture capital group that along with the executive summary will convince everyone that your solution is optimal.
Your PowerPoint must have speaker notes and these speaker notes must be written as if you were presenting this project to your client. A template is provided for your use. You can modify the template based on your professor?s instructions. Do not omit any information from the template because the information aligns with the rubric. Note: Use the Capstone Project Presentation Template [PPTX]. ÿÿ
Prepare a 9?15 slide presentation in which you:
Include a title slide and a slide in which you provide the purpose and objectives of the presentation.
Examine your chosen company?s competitive environment.
Determine your chosen company?s main strengths and weaknesses.
Determine and evaluate two to three strategies to exploit its innovation breakthroughs.
Recommend a strategy for your chosen company.
Advise a key strategic implementation approach.
Include a summation slide in which you provide the key takeaways for the CEO.
