Determine the manner in which the core values support the stakeholder’s perspective.
Week 9 Assignment – Stakeholder Satisfaction
Resources
- From Business Ethics: Ethical Decision Making and Cases, read “Case 11: Zappos: Taking Steps toward Maximizing Stakeholder Satisfaction.”
- Use Strayer Library to locate at least three academic resources for this assignment.
- Note: Wikipedia and other similar websites do not qualify as academic resources.
Instructions
- Analyze the manner in which Zappos’s leadership has fostered a culture of ethics in the company.
- Suggest two actions that other companies can take in order to mimic this culture.
- Determine the major impacts that Zappos’s leadership and ethical practices philosophy have had on its stakeholders.
- Examine three of the ethical challenges that Zappos faces. Recommend three actions that Zappos’s leadership should take in order to address these ethical challenges.
- Evaluate the effectiveness of the core values in relation to developing a culture of ethics.
- Determine the manner in which the core values support the stakeholder’s perspective.
- Analyze the major ethical challenges that Zappos has faced.
- Determine whether or not you would have resolved these challenges differently than Zappos’s management.
- Provide a rationale for your response.
How important do you think it is to be aware of your cultural identity when communicating with someone else?
Question 1
· Summarize the entire essay as if you you were explaining it to someone–provide details so it is evident you read it.
· How important do you think it is to be aware of your cultural identity when communicating with someone else?
· Give an example from the essay of being aware of your cultural identity.
Question 2
· Summarize the entire essay as if you you were explaining it to someone–provide details so it is evident you read it.
· How important do you think it is to know about the beliefs and customs (the cultural identity) of another when communicating with someone from that culture and WHY?
· Give an example from the essay.
Question 3
· Summarize the entire essay as if you were explaining it to someone–provide details so it is evident you read it.
· Do you agree with the author when she says it is imperative to not only know about the other culture, but to also be motivated to put that knowledge to use?
· Explain what she means by this statement.
Explain what is contract-induced AKI, is it preventable? What puts a patient at high risk for contrast-induced AKI.
A 62 year old patient has been in an automobile accident sustaining severe injuries which requires interventional therapies provided in the ICU for severe AKI and musculoskeletal trauma. What are possible risk factors for this patient to develop renal failure. The diagnosis now includes that the patient has contrast-induced AKI. Explain what is contract-induced AKI, is it preventable? What puts a patient at high risk for contrast-induced AKI.
Discuss how you would explain the difference between groups and teams to a new employee. When would you advise them to use each?
150 words
- Think of a group situation that you have been involved in (work, school, etc) and discuss how the group moved through the five-stage group-development model.
- Discuss how you would explain the difference between groups and teams to a new employee. When would you advise them to use each?
- A good number of employees and students do not like to work in groups or teams. If you were assigned as a leader in this group/team situation how would you create team players?
How would you implement a Performance Support system?
Summary:
For this Case Study, you will review the following case study. Upon thorough review of the case study, you will answer the questions at the end of the case study.
Using Performance Support to Improve Learning
The training done in most companies is based on the formal learning that takes place in planned exercises and classroom activities. Despite this reality, some learning groups that have done well despite the uncertainty of the business climate have moved beyond this traditional model to a more employee-centered learning framework. Such a model is based on the idea that learning must be enabled and consistently supported by training professionals, and employees should to some extent self-direct their own training endeavors and learn how to apply the information on the job.
Informal learning can be created and managed internally in a company through a process called “Performance Support”. Performance Support involves giving employees informational assistance that addresses the issues they currently face while performing their work to increase job performance.
When managed properly by (1) clearly establishing how Performance Support will help the organization and (2) getting the firm’s leaders and IT professionals to support its implementation, the process can lead to an increase in overall organizational effectiveness.
The home and furniture design firm Herman Miller set out to implement Performance Support as part of an effort to enhance employees’ performance of their jobs. Herman Miller faced many challenges and opportunities that precipitated the move toward self-learning, including employees’ low interest in formal training, an increase in calls to an understaffed help desk, and the unveiling of six new products.
In addition, the company highlighted many new competencies that individuals were expected to integrate into their daily functioning as employees. The Performance Support frameworks were launched in a way that did not intimidate workers, and additional models were slowly introduced as employees showed some success.
Companies can consider piloting the introduction and application of Performance Support systems as a way to make the learning occur in a more fluid fashion. The system should be managed so that the appropriate information is available to employees based on the history of queries that have occurred in the past. Additionally, access to the Performance Support networks should be made readily available on mobile devices so that information can be accessed anywhere and on the fly.
The use of Performance Support was much higher than typical classes being offered at Herman Miller, reducing expenses significantly for the organization. Competencies were also being cultivated in the workplace through the use of the Performance Support network. The company’s IT Support Center, sales and marketing managers, and executive panel that developed the competencies were all strong champions of the program and were instrumental in developing subsequent awareness and support throughout the ranks.
Case Study Questions
1. The case introduces a rather complex information-based approach to encourage learning on the job. How is this approach different from traditional training? Are there any similarities?
2. How would you implement a Performance Support system?
3. What are the challenges and opportunities associated with a Performance Support informational network with regard to individual learning?
It is not sufficient to state your opinions alone; you must back up your responses by applying human resource management concepts from the text with the case data that supports your findings. By writing your responses to the case study, you will be required to demonstrate how to integrate human resource management concepts with the case data, conduct research using the GMC Library, and properly cite sources using APA Style. You will be responsible for using a minimum of 2 scholarly/peer-reviewed sources. Textbooks are not considered scholarly/peer-reviewed sources; however, they may still be included as a supplemental reference.
The case study should have an APA title page and an APA reference page. The APA title page and APA reference page DO NOT count towards the minimum page requirement! Your body of work needs to be a minimum of 1 complete page in length. Note that an APA abstract page is NOT required!
In your own words, discuss what forecast error represents. Why is it important to measure?
150
- In your own words, discuss what forecast error represents. Why is it important to measure?
- In the time-series forecast methods, explain the advantages and disadvantages of simple moving averages, weighted moving averages, and exponential smoothing. In your discussion, identify which situation(s) is best for one method and why.
- For exponential smoothing , in what situation would you use a high alpha? Or a low alpha?
- In forecasting, why is it important to be able to detect trends? Or consider seasonal patterns?
Identify the main ethical responsibilities in your professional field and position.
Assignment 2 Ethics and Leadership
The purpose of this assignment is to explore and critically present your views about ethics and its role in leadership.
Consider your views, experiences, and readings about ethics. In a paper (4-5 pages, excluding your title page and reference list), discuss the following:
· Definition of ethics. Support comments with three or more relevant references.
· Provide an overview about the role of and need for ethics in leadership.
· Identify the main ethical responsibilities in your professional field and position.
· Describe the main ethical challenges posed in your field of work, profession.
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· MY POSITION: STORE MANAGER AT WALGREENS (RETAIL)
discuss how Smith and Bradford differ with regards to their leadership styles, their interactions with fellow settlers and/or native peoples, and how each attributes the role of divine providence in the daily affairs of the settlement he leads.
Both John Smith and William Bradford established and led their respective colonies in different parts of the American New World. After having read the assigned excerpts from their narratives, discuss how Smith and Bradford differ with regards to their leadership styles, their interactions with fellow settlers and/or native peoples, and how each attributes the role of divine providence in the daily affairs of the settlement he leads.
Be sure to cite your source(s) at the bottom of your post.
Read the textbook from page 76-85, 95-98, and 99-116.
Identify and briefly describe one of the main tenets of your organization or profession’s code of ethics where you work or plan to be a member.
DISCUSSION QUESTION WITH REFERENCE
CLASSMATE 1
Discussion 2
In your own words, define ethical leadership following what Johnson states in the text. Share an example of a situation where ethical leadership was applied or called for its application.
Identify and briefly describe one of the main tenets of your organization or profession’s code of ethics where you work or plan to be a member.
Reference
Kia, N., Halvorsen, B., & Bartram, T. (2019). Ethical leadership and employee in-role performance: The mediating roles of organisational identification, customer orientation, service climate, and ethical climate. Personnel Review, 48(7), 1716-1733. doi:https://doi.org/10.1108/PR-12-2018-0514
Which are the salient in tangible factors associated with selecting one of the three options for the spa?
250 words
For this week Skill Building Activity, you will complete the following steps:
- Watch the “Project Management at the Phoenician” video.
- Starwood: Project Management from GMC Online Course Development on Vimeo.
- Review the “Project Management at the Phoenician” video case on pages 272-273.
- Respond with answers to the questions using your critical thinking and moral reasoning skills. If you are asked to draw an illustrative figure such as a chart, graph, or diagram, please do so and upload your document/s with your responses. Refer to your uploaded document/s in your responses, e.g., Question 2: See attached MS PowerPoint presentation for my detailed flowchart of the Ice Cream making process.
Questions. 1 Coordinating departments in a major project is always a challenge. Which departments within the starwood organization likely played a role in each of the following projects related activities?
- Defining and organizing the project
- Planning the project.
- Monitoring and controlling the project.
2. Many times, project decision markers do not rely solely on financial hurdles, such as return on investment or internal rates of return, but place a lot of emphaisis on intangible factors. Which are the salient in tangible factors associated with selecting one of the three options for the spa?
3. Timing is always a challenge in managing projects. Construct a network diagram for the spa selection process. How soon can the phoenician management
