Chain of Causation Discussion

I need support with this Engineering question so I can learn better. Our survival is dependent upon growing the business.Through his Chain of Causation ( I will upload the file ) • Our survival is dependent upon growing the business. • Our business growth is largely determined by customer satisfaction. • Customer satisfaction is governed by quality, price and delivery. • Quality, price and delivery are controlled by process capability. • Our process capability is greatly limited by variation [and waste]. • Process variation [and waste] lead to an increase in defects, cost and cycle time. • To eliminate variation [and waste], we must apply the right knowledge. • In order to apply the right knowledge, we must first acquire it. • To acquire new knowledge means that we must have the will to survive.Discuss the merits of these interlocking causations