ETM 419 Quality Management Systems Business Essay

1- Find a process/product/service for this assignment.2- Perform DMAIC step to improve the process/product/service  2.1  Define: Describe the problem in  the process/product/service  2.2. Measure: Measure the current state (i.e., document current situation for comparison analysis in future)  2.3. Analyze: Analysis the root cause: find the causes that contribute to the problem. You may use some graphical display (Pareto chart, Histogram, etc.)   2.4. Improvement: Find a scientific method (Design/Development/Implementation) to handle the problem.  2.5 Control: measure the impact of your scientific method and present a control plan for future. Thanks