From the list below, select ONE (1) individual and ONE (1) organisational strategy and write an account to discuss how each strategy can be used to evaluate the impact of coaching and mentoring (AC3.3).
From the list below, select ONE (1) individual and ONE (1) organisational strategy and write an account to discuss how each strategy can be used to evaluate the impact of coaching and mentoring (AC3.3).
| INDIVIDUAL | ORGANISATIONAL |
| Personal reflection | Balanced Scorecard (Kaplan and Norton, date) |
| Appraisal of performance against targets | Return on investment (ROI) |
| Observed behavioural changes | Succession planning |
| Colleague and customer feedback | Four Levels of Training Evaluation (Kirkpatrick, 2006) |
| Career progression | RAM Model of Coaching Evaluation (McGurk, 2011) |
