How can Thuisbezorgd increase profitability on waiting times?

Increasing Profitability on Waiting Times: A Case of Thuisbezorgd

Introduction

The time an individual must wait between requesting a service or action and when the service or action takes place is referred to as the waiting time. Restaurant businesses can refer to waiting time, as the time required ordering drinks and food. -Time taken for the meals to arrive at the table once an order has been ordered. -Time required clearing the table after the food has been eaten. -Time required receiving support or ad hoc servicing (McIntyre & Chow, 2020). -Time needed to request a bill. One of the primary goals of a business is to reduce the amount of waiting times between different activities. `

Problem statement

Waiting times are by far the second highest cost for a business; as such, they need to be lowered as much as possible because they pose a significant risk to any company.

Purpose/objective

This research decided to investigate how to increase profitability on waiting times as a solution to businesses on how they can best cut their waiting time costs while at the same time benefiting from an increase in profits.

Thuisbezorgd is a global leader in online food delivery services, connecting customers and restaurants through its platforms. Having over 634,000 associated partners means customers have access to a wide range of food options. The company is headquartered in Amsterdam. Thuisbezorgd, as an online food delivery services, offers online ordering, payment, and, on occasion, order fulfilment. The organization aims to become the world’s best food delivery service.

Limitations and delimitations of the research

This study will focus on Thuisbezorgd, an online food delivery business. The sample will be confined to company employees, with the study sampling 12 employees. Further, the study limits itself to employees’ experience, hence the decision to pick management and employees with at least five years of experience working in the company. The study limitations include time constraints and the unwillingness of certain employees to be involved. Further, management is unwilling to divulge certain information regarding profitability as they feel it is exposing the company.

Importance of study

Thuisbezorgd faces a waiting time problem, which affects profitability hence the need to increase profitability on waiting time. Analyzing this problem allows researchers and companies to gain sufficient knowledge on handling waiting times concerning profits. The lack of research on this topic will negatively affect Thuisbezorgd profitability. To solve this problem, there is a need to analyze the company’s waiting times in addition to other data. This study will then analyze the data and draw inferences, providing a solution to the problem. The study will offer insight into waiting times and their relationship to profitability.