How has the pandemic changed the way people shop for items?

Please read the following article and answer the questions completely.

What is “conversational commerce”? Please define the term.
How has the pandemic changed the way people shop for items?
Explain how AI (Artificial Intelligence) can help with on online shopping?
How does the concept of “convenience” play an important part in a company’s strategic planning?
Do you find online shopping more enjoyable than shopping in a store? Why or why not?
Please feel free to add your thoughts.
How Conversational Commerce is Redefining Retail

News Business– Business Reporter

Henrik Fabrin

Wednesday 04 August 2021 09:59

https://www.independent.co.uk/news/business/business-reporter/conversational-commerce-redefining-retail-how-b1879567.html