Identify the “five performance objectives” of the outlet. Critically evaluate the performance of the outlet on each objective.

Coursework Task

In this assignment, you are asked to investigate and evaluate the operations, processes, and layout of a café at your own choice. You should visit your selected outlet to complete the evaluation tasks. Please note that your selected outlet could be located anywhere in the UK or abroad.

Below are just some examples of cafés you might visit.

· Costa

· Starbucks

· Café Nero

Based on the visit, you need to write a report of 2,500(+/- 10%) words. Please include in your report the following areas.

a). Give a brief introduction to the specific outlet that you have observed. Describe its facilities, inputs/outputs, 4Vs, and the types of processes and layout. Argue whether the processes and layout are appropriate for the outlet. You should sketch out the layout/flow of the outlet.

b). Identify the “five performance objectives” of the outlet. Critically evaluate the performance of the outlet on each objective.

c). Select an important process in the outlet to evaluate their flows and steps. You should apply the process mapping technique to describe the process in detail, and state how the activities within the process relate to each other. Critically evaluate the flow of the process and try to challenge the current setting of activities, and find ways to improve the current process (e.g. based on Lean philosophy).

Use the models and frameworks from operations management to facilitate your analysis, such as 4Vs transformation model, process and layout design, process mapping, Lean operation, etc.