Mentoring and Developing Employees Career Case Study

Case 1BackgroundThe purpose of the Case Assignment is to create a “Live Case” by experiencing the process of coaching and developing your skills as a coach. Because this case is designed around experiential learning, we can go beyond the conceptual knowledge covered in the reading materials to actual skills building. This requires putting what you are learning into immediate practice.Although the case assignments involve a coaching experience, the focus is on you as the coach.  You will be learning how to prepare for a coaching session, what questions you should ask, and what behaviors are most effective. The case involves a coaching relationship with one person and is continued in stages across all four modules, so be sure to focus on the exact stage covered in each module and do not get ahead of yourself.The goal of the coaching process is to expedite the growth of the coachee’s understanding of his or her strengths and weaknesses. Through the coaching process, the coachee gains an appreciation of his capabilities for growth and builds self-confidence. Thus, before you begin this exercise in coaching, you must first find someone who is willing to go through this exercise with you as a coachee. This can be a friend, a colleague, or a co-worker. It does not have to be a situation tied to your job.  The only requirement is that you must be able to identify a contracted piece of work based on a shared concern (if no shared concern can be found, find another coachee).Johari windowIn MGT501, you were introduced to the Johari window as a tool for increasing awareness of how one is perceived by others and to improve communication. This case is designed to enlarge your “open” area and reduce your “blind” area, so you can be more effective as a coach.  At the same time, you will learn to use coaching techniques as a way to correct problem behaviors (“blind area”) and help coachees realize they have untapped potential and open the possibility for growth through unused capacities (their “hidden” areas”).Read: Johari Window (n.d.) Crowe Associates LTD. Retrieved from The structure of the Live CaseEach module will follow this cycle: Plan, execute, report  PreplanningActionReflection What are your goals for the session?What actions do you plan?How will you know if you are successful?     (1-2 pages)Meet with coachee (45-50 minutes).Report on the session. Provide a  narrative   descriptive summary of the conversation as it occurred (1 or 2     paragraphs).How do you feel the session went?Analyze the process and outcomes of  your coaching.What new knowledge did you gain?What would you do differently next  time?Case AssignmentThe first step in the coaching process is to build rapport with your coachee. This is where you establish a trusting relationship by demonstrating your credibility, helpfulness, and honesty. To build genuine rapport, you must believe in the potential of the person you are coaching – this cannot be faked.Some excellent methods for building rapport can be found in the following readings:Remember: Shared success is the key to great coaching!Shared success means that the outcome works for both the individual and the organization, because it meets both individual and organizational needs. Coaching is a tool where we are able to create that connection between the person and the organization.Your task in this module is to identify a partner who is willing to be coached by you over the course of the term. Set up an initial meeting and establish rapport. Do not attempt to get into the later stages of coaching; we will get to them in later modules.  Focus on the process of establishing rapport only.  Write up this meeting as indicated in the Keys to the Assignment, below. Turn in your final 4- to 6-page paper to the appropriate dropbox by the due date.Keys to the AssignmentREQUIRED Sources:Cardon, A. (2008). Coaching questions and powerful questions. Metasysteme Coaching.  Retrieved from Scivicque, C. (2012) How to create SMART goals. Retrieved from ____________________________________________________________________________________________________________CASE 2 Setting goalsThe structure of the Live Case (As a reminder, each case involves three separate activities.)Each module will follow this cycle: Plan, execute, report  PreplanningActionReflection What are your goals for the   session?What actions do you plan?How will you know if you are   successful?     (1-2 pages).Meet with coachee (45-50 minutes).Report on the session.  Provide a narrative descriptive   summary of the conversation as it   occurred (1 or 2 paragraphs).  How do you feel the session went?Analyze the process and outcomes of  your coaching.What new knowledge did you gain?What would you do differently next time?Case AssignmentIn this module, you will be focusing on helping guide your coachee through the G and R phases of the Grow model.  To further prepare for this case, read Chapter 5 entitled “Contracting and Goal-Setting” on pages 61-72 of the following text:Cook, S. (2009). Coaching for High Performance: How to Develop Exceptional Results Through Coaching. Norwood, Mass: IT Governance Publishing. Retrieved from EBSCO – eBook Collection. ( see attached file)Keys to the Assignment______________________________________________________________________________________________________________________________________________________________________________________________________CASE 4Closure and Review – please use 2-4 referencesIn this fourth module, you will be working with your coachee to close the coaching session and determine the next phase of your relationship.  Will you terminate the relationship or move on to a new coaching experience?  A part of this process is soliciting feedback from your coachee as to how successful the coaching sessions were.One outcome of this session is to come to a mutual decision of whether to terminate the coaching relationship or continue to work together on a new coaching issue.  Drawing on the background reading for this and the previous modules, you will plan and carry out a coaching session that involves stage W of the GROW model.There is a comprehensive explanation of the GROW model on the background page for Module 2. Here is a link to a shorter synopsis for review:The GROW model:  A simple process for coaching and mentoring.  (2014)  Retrieved from www.mindtools.com/pages/article/newLDR_89.htmThe structure of the Live Case NOTE:  This module also includes an extra activity to be completed by the coachee and submitted as an appendix to your usual paper.Each module will follow this cycle:  Plan, execute, report.  PreplanningActionReflection What are your goals for the session?What actions do you plan?How will you know if you are successful? (1-2 pages).Meet with coachee (45-50 minutes).Report on the session.Provide a narrative descriptive summary of the   conversation as it occurred (1 or 2 paragraphs).How do you feel the session went?Analyze the process and outcomes of your coaching.What new knowledge did you   gain?What would you do differently next time?Case AssignmentRead about conducting wrap-up sessions at the following site:One powerful way to wrap up a coaching session. (2011, September 13). The Coaching Tools Company. Retrieved from Click on this copy of the Coachee Feedback Assessment Form.   You can use this form in one of two ways:Conduct your final coaching session as described above and write it up as detailed in the keys to the assignment and the assignment expectations.Keys to the Assignment