Shaping Selves describes a study of the work of door to door sales at a particular company and the in depth training they are required to undergo. The training involves emotion management which was discussed earlier this semester in Arlie Russell Hochschild’s The Managed Heart. They are shaping these salespeople to be “go getters” and mange their emotions in order to be seems in that manner. Through this process the authors maintain that they also gain some emotional capital which benefits them beyond the workplace. Describe this and also explain why some emotional labor performances seem more genuine than others.

Shaping Selves describes a study of the work of door to door sales at a particular company and the in depth training they are required to undergo. The training involves emotion management which was discussed earlier this semester in Arlie Russell Hochschild’s The Managed Heart. They are shaping these salespeople to be “go getters” and mange their emotions in order to be seems in that manner. Through this process the authors maintain that they also gain some emotional capital which benefits them beyond the workplace. Describe this and also explain why some emotional labor performances seem more genuine than others.