Think about a time you witnessed a colleague or peer effectively communicating in the midst of a tense, stressful, or tricky situation. What made you aware that they were communicating effectively? Did their effective communication help deescalate or solve the situation at hand? How and why?

For this discussion, respond to the following:Think about a time you witnessed a colleague or peer effectively communicating in the midst of a tense, stressful, or tricky situation. What made you aware that they were communicating effectively? Did their effective communication help deescalate or solve the situation at hand? How and why?Conversely, think of a time you witnessed a colleague or peer unsuccessfully communicate amidst a tense, stressful, or tricky situation. What made you aware that they were failing to communicate effectively? Did their lack of effective communication make the situation worse? How and why?