What are the greatest challenges of using telephones for customer service in small businesses?

Reflect on your own experiences with using the telephone to seek customer service.
Review the section, “Effective Telephone Usage,” on page 369 of your Customer Service Skills for
Successtextbook to familiarize yourself with effective and appropriate telephone usage.
Review the Face to Face scenario, “Telephone Techniques at Staff-Temps” on page 378 of your
Customer Service Skills for Success textbook.
To complete this Assignment, write a 1- to 2-page paper in response to the following:
What are the greatest challenges of using telephones for customer service in small businesses? What
procedures could you put in place to improve the level of service? What skills would employees need to
acquire?
Does the type of small business (e.g. locally owned versus franchise) change the level of service
expectation or accountability? Why or why not? Justify your response.
Respond to the Critical Thinking Questions following the scenario on page 379 of your text.
How well was this customer call handled? Explain.
What should you have done differently?
Do you believe that Aretha was justified in how she treated you? Explain.
12/18/2021 December 18, 2021 – Page 25 of 174 – American Essay Writers
https://researchpaperz.com/2021/12/18/page/25/ 2/3
How do personal problems or priorities sometimes affect customer service?